Dear ladies and gentlemen,
In order to process complaints and/or requests for spare parts, we require the following information about your item:
- Photo* of the entire product and the defective part
- Production number/batch number*
- Copy of the sales receipt *
Please send your spare parts requests to firstname.lastname@example.org
* Without this information, we cannot process complaints or requests for spare parts!
Please understand that we cannot send spare parts for items that are more than 24 months old.